Refund Policy
Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
We understand that our international customers may be subject to import taxes. To facilitate this process, we offer the possibility to refund these taxes. If you have paid import taxes and wish to recover them, please send us your bank IBAN along with detailed proof of the net amount of taxes paid.
To initiate this process, please contact our customer service at contact@pylys.com, providing the necessary documents. Once the information is verified, we will proceed with the refund of the net amount of the import taxes.
We are here to help you every step of the way and appreciate your trust.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.
Certain types of goods are exempt from being returned. For example, perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Likewise, we do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Other non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Do not send your purchase back to the manufacturer.
In some cases, only partial refunds are granted (if applicable):
- Books with obvious signs of use
- CD, DVD, VHS tapes, software, video games, audio tapes, or vinyl records that have been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Exchanges (if applicable)
We only replace items if they are initially defective or damaged. If you need to exchange it for the same item, send us an email at contact@pylys.com and send your item to: 23TER RUE DU CHAMP DE LA PLAINE, Beruges, Vienne, 86190, France.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail it to: rue Charles Tellier, Vitry-Sur-Seine,94400, FRANCE.
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.