Customer Service

Our team is here to assist with any questions or concerns you may have. Before reaching out to us, we invite you to review our frequently asked questions below.

Order Questions

What is the cost of delivery?

We offer free delivery within the United States only. In Europe and Latin America, our shipping costs are around $8.

What is the average delivery time?

We process all orders within 24 hours. Once shipped, your order should arrive in approximately 5 to 10 days, depending on your state.

How can I track my order?

After processing your order, you will receive a tracking code by email. This code allows you to closely monitor the progress of your order. We invite you to check our Track Order page, where you can track your order in real-time.

If you haven't received the tracking code, please check your spam folder. If it's not there, please use the contact form to reach out to us, and we will quickly send you the tracking code.

What payment methods can I use to complete my order?

At PYLYS, we prioritize the security of our customers by partnering exclusively with SSL-certified providers. This ensures a worry-free shopping and payment experience.

You can complete your purchase using various online payment methods such as Amex, Apple/Google Pay, PayPal, Visa, Mastercard, etc.

We are continuously improving our customer experience and will be offering cash-on-delivery payment options in a few months.

How can I cancel or modify my order?

You can cancel or modify your order within 4 hours of placing it. After this period, cancellation is no longer possible as your order is being processed. You can then exercise your right to return the order.

To do this, fill out the form below, and our customer service team will respond within 24 hours.

Need more help? Send us a message!

If you need further assistance, feel free to contact us by email at the bottom of the page. Our team is available to respond within 24 hours.